Jetpack JSON API – "error":"jetpack_response_error"

  • Resolved NewPP

    (@newpp)


    10 years, 5 months ago

    Hi,

    I’m doing the following:
    GET https://public-api.wordpress.com/rest/v1/sites/715xxxxx
    (The siteID is slightly obscured in this message)
    With a header containing authorisation…

    I get the following:
    “error”:”jetpack_response_error”,”message”:”The Jetpack site encountered an error and could not process the API request.”

    The call I do prior to the above (in order to get the siteID) with the same authorisation works correctly:
    GET https://public-api.wordpress.com/rest/v1/me

    The error above is from a customer’s blog – if I connect to my own I do not get the error and the calls work as expected.

    What could be the problem?

    Thanks,
    Rob

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    That’s most likely because that site is not properly connected to a WordPress.com account at the moment.

    Could you go the Jetpack menu in your client’s dashboard, scroll down to the bottom of the page, and click on “Disconnect from WordPress.com”? Once you’ve done so you’ll be able to reconnect to WordPress.com by clicking on the connect button at the top of the page.

    If you continue to experience issues once the site is properly connected, could you send us more details about the site and your app via this form?
    https://developer.wordpress.com/contact/

    Thanks!

    Thread Starter NewPP

    (@newpp)

    I’ve tried the above suggestion – but I’m still getting the same error.

    I’ve submitted the same info using the contact form you provided.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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