Jetpack issue with staging site

  • Resolved marie0014

    (@marie0014)


    3 years ago

    I created a staging site from the prod site and now Jetpack is only tracking the staging site data. When I log into the prod site, Jetpack says Safe Mode is activated.

    It gives me the option to move jetpack data or treat as independent sites (meaning the prod site will start fresh)

    I’m not sure what (if any) option to choose. I do not want to lose years of data. Should I simply disable Jetpack on the staging site?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @marie0014 –

    You will want to move the Jetpack data. This will move the data to your production site.

    This guide to Jetpack’s Safe Mode may help explain it in more detail:

    https://jetpack.com/support/safe-mode/

    Additionally, to avoid this situation in the future, please make use of Jetpack’s Staging Mode when using a staging site. You can find directions here:

    https://jetpack.com/support/staging-sites/

    Thread Starter marie0014

    (@marie0014)

    Hi!
    I disabled Jetpack on the live and staging site, now when I re-enable it, it does not show data on the live site. Please help!! The data is still on the staging site and now they don’t know about each other.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Could you post your site URL here, so I can have a look? We’ll need both the production and staging sites.

    If you want it to remain private, you can also contact us via this contact form.

    If you chose to contact us via email, please reference this thread.

    Thread Starter marie0014

    (@marie0014)

    florahempspirits.com and https://florahempspirits.com/staging/7137/

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @marie0014

    I see that you had contacted us through the form as well and we had gotten your stats sorted out for you.

    Since we’re working with you there, I’m going to close this thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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