Jetpack is unable to connect to my website

Hi there,

It looks like there’s an issue with the site’s XML-RPC file, which is causing the problem with the Jetpack connection:

https://<YOUR_SITE_URL>/xmlrpc.php
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

XML-RPC server accepts POST requests only.

You can see a working example here:

https://wp.cloud/xmlrpc.php

Your site is showing a blank page instead of the required message, which is preventing Jetpack from connecting.

This is most likely because a plugin, theme, or your site’s wp-config.php file has extra “blank spaces” (new lines, spaces, tabs, …) before the first <?php in the file.

I’d recommend following the troubleshooting steps listed here to fix that:

https://jetpack.com/support/getting-started-with-jetpack/what-do-these-error-messages-mean/blank-lines-xmlrpc/#troubleshooting

Let us know how that goes!

Hi @dreamifly,

Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!