Jetpack Installation Error

  • Resolved daisypink

    (@daisypink)


    3 years, 7 months ago

    Hello,
    Since yesterday Jetpack was showing only 3-5 visit traffic on my web page. I guess there was a connection issue. I disabled and then tried to enable but cannot enable it again. I tried to uninstall and install but didn’t change anything. The error I get is “The registration secrets sent by your site do not match the ones the Jetpack server has on record” How can I fix the issue? Thank you.
    Regards,

    • This topic was modified 3 years, 7 months ago by daisypink.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @daisypink

    Thanks for contacting us about this. I took a look for you and your Jetpack connection looks great. I see the couple days where you were having issues reflected in your stats, but today looks correct.

    Let us know if you still need help with this!

    Best,

    Thread Starter daisypink

    (@daisypink)

    Hi @bruceallen

    I have contacted my hosting support team, we found that the last update process had an issue. I removed jetpack complately including the data on db and file system. Tried to re-install and it worked. I don’t exactly know how but it works.

    Thank you for your support.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Jetpack Installation Error’ is closed to new replies.