Jetpack having trouble connecting?

  • Resolved sreford

    (@sreford)


    1 year, 9 months ago

    I’ve been noticing an increasingly amount of times on two websites that jetpack states the sites are down, and noticed this in my site health also, despite jetpack being connected:

    A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.

    Error is not connected.: 200

    We recommend reconnecting Jetpack.

    Can this be fixed? I’ve tried reconnecting with no luck and it seems to run through server resources as well.

    • This topic was modified 1 year, 9 months ago by sreford.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @sreford

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    • XML-RPC server accepts POST requests only.

    You can see a working example here:

    Since your site returns a blank page for this page, I would recommend that you check the following:

    • Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
    • Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
    • Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

    If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

    Looking forward to your reply on how it went and then we will check for the Jetpack connection for your site again to check if things started working properly after the above steps. ??

    Thread Starter sreford

    (@sreford)

    Got it going again – for anyone else wondering what the problem is and has Really Simple SSL installed, there’s an option in the Hardening settings that’s labelled “Disable XML-RPC” which caused the problems I had.

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @sreford,

    I’m glad to hear you managed to sort it out. You are right, the Really Simple SSL plugin has this option to prevent XMLRPC access, which can be disabled.

    Given that, I’m going to mark this thread as solved.

    Best regards!
    Alin

Viewing 3 replies - 1 through 3 (of 3 total)
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