Jetpack has locked my site’s login page.

  • Resolved grpecunia

    (@grpecunia)


    4 years, 3 months ago

    After running some updates this lockout started triggering from Jetpack. I have changed the wp-login.php with the WP Hide Login plugin which I’m not sure if this is causing or certainly not helping the current issue. Everything seemed to be working fine earlier this afternoon but I have tried the steps provided via email to no positive results. I even tried going through Jetpack settings @ WordPress.com but when I tried to deactivate the login protection, the site was not “connecting” via the WordPress dashboard. The site is up and running, just cannot log in as of now. Any assistance would be immensely appreciated!

    Website – https://quibblerm.com
    Login Page URL – https://quibblerm.com/adminlog

    Jetpack Debbuger Msg:

    <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>301 Moved Permanently</title>
</head><body>
<h1>Moved Permanently</h1>
<p>The document has moved <a href="https://quibblerm.com/">here</a>.</p>
<hr>
<address>Apache/2.4.29 (Ubuntu) Server at quibblerm.com Port 443</address>
</body></html>
    • This topic was modified 4 years, 3 months ago by grpecunia. Reason: Adding Jetpack Debugger log msg

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    A few things seem to be wrong here:

    Your site is not loading fully for me – it appears that some of the CSS files from your theme is not loading at all, and I see a login form at the top of the front page with a loading spinner that’s just endlessly spinning.

    And on our end Jetpack is unable to communicate with your site via XML-RPC – if I try to view that file for your site at https://quibblerm.com/xmlrpc, I get a page not found error, which points to XML-RPC being completely disabled. This is why you can’t whitelist your IP from WordPress.com’s end.

    First, please reach out to your host and make sure they haven’t disabled XML-RPC on their end, just in case this is unrelated to the login issue.

    If all this started when you started using that plugin, next I’d try to disable that and see if that helps. As you’re unable to access the dashboard, you’ll need to do this by renaming the plugin folder via FTP at your host.

    You can do the same for the Jetpack plugin folder, just so you can get back into the dashboard. Then once you’re logged in, reverse the change you made to the folder name and refresh the dashboard in your browser. That should allow you to access Jetpack’s settings there.

    Let us know how that goes.

Viewing 1 replies (of 1 total)
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