JetPack has broken my site twice

  • Resolved jamesprw

    (@jamesprw)


    4 years, 3 months ago

    Even though JetPack had been working fine for some time just today it brought down my site twice. I have deleted the plugin. I have been adding and removing plugins experimenting with different issues and I don’t have a detailed log but something isn’t getting along now. I have deleted the plugin pending some analysis

    The messages I most recently got from JetPack were:

    Warning: require_once(/home4/xxxxxx/public_html/wp-content/plugins/jetpack/class.jetpack.php): failed to open stream: No such file or directory in /home4/xxxxxx/public_html/wp-content/plugins/jetpack/load-jetpack.php on line 41

    Fatal error: require_once(): Failed opening required ‘/home4/xxxxxx/public_html/wp-content/plugins/jetpack/class.jetpack.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home4/xxxxxx/public_html/wp-content/plugins/jetpack/load-jetpack.php on line 41

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I have good news!

    Bluehost found out which of their internal scans was removing the file, and fixed it. The problem should now be solved.

    You should be able to re-install Jetpack now, the file should not get removed again.

    Note: If you had only deactivated Jetpack via WordPress’ recovery mode, you’ll want to delete the plugin, and then re-install it from scratch.

    If any of you still experience issues with a fresh installation of Jetpack, let us know!

    thanks for the update @jeherve. if we delete the plugin all together and reinstall will it keep settings that are dependent on that plugin?

    Plugin Support KokkieH

    (@kokkieh)

    @mediocretomasterful

    If you delete the Jetpack folder via FTP, settings will not be cleared.

    If you delete it from the Plugins page in WP-Admin, database settings are cleared. But those are included with the cached copy of your site on WordPress.com, so once you reconnect Jetpack, those should be restored automatically.

    thank you @kokkieh

Viewing 4 replies - 16 through 19 (of 19 total)
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