Jetpack doesn’t work on my site

Hi @agenciahouse

While your site is publicly accessible, we cannot access your site’s XML-RPC file:

• https://detonasaurus.com.br/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

• XML-RPC server accepts POST requests only.

You can see a working example here:

• https://wp.cloud/xmlrpc.php

Since your site returns a 403 error for this page, I would recommend that you check the following:

• Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
• Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
• Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

• https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

That’s strange, because I can access the link from several browsers. However, I’m writing from Brazil, so this could be an access problem with international servers, I’ll have to check my host again.

I’ve added a rule to my htaccess to allow access for everyone, but I don’t know if that will solve it.

Hi @agenciahouse

That has helped some, as we can now access the XMLRPC file.

We’re still getting an error when trying to connect, that error is this:

ixr_-32300: transport error: http_request_failed cURL error 35: OpenSSL/1.1.0l: error:1409442E:SSL routines:ssl3_read_bytes:tlsv1 alert protocol version

This error occurs when your webserver ONLY supports TLS VI.3. Although Jetpack does support TLS v1.3, sites cannot currently only use TLS v1.3 to reliably use Jetpack features that require server-to-server communication with WordPress.com. The site still needs to support TLS v1, v1.1 or v1.2.

This often occurs if you’re using Cloudflare. You can read more about this here: https://www.cloudflare.com/learning/ssl/transport-layer-security-tls/

Hi @agenciahouse

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!