Jetpack DNS / Boost Access Issues

  • Resolved Bobs Bee

    (@markmccarricksig)


    9 months, 3 weeks ago

    Hello,

    I’m looking to raise a problem, which is potentially two issues,

    i) I’m unable to access the Jetpack Boost menu:

    There’s a bunch of console errors, but the page freezes and I’m unable to access any options.

    ii) We’re getting DNS error messages:

    However, checking the help guides, everything seems to be working fine.

    I’m unable to uninstall Jetpack and re-install it to see if that will work. The plug-ins page doesn’t give me the option:

    How do I resolve these problems?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Bobs Bee

    (@markmccarricksig)

    Looks like I now have the same issue as everyone else..

    If there’s no resolution, we’ll have to uninstall and find an alternative.

    ‘Couldn’t verify my page’ which is my homepage.

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @markmccarricksig,

    Thank you for providing the screenshots and detailed information. Could you first ensure you’re running the latest version of Jetpack Boost, version 3.0.2? If the issue persists, would you be willing to share your site’s URL for further investigation? Understanding the specific page URL mentioned in your screenshot error where Jetpack Boost faces verification issues could be helpful. If you prefer to keep the details confidential, feel free to share the URL through our contact form, and make sure to mention this thread.

    Thank you.

    Thread Starter Bobs Bee

    (@markmccarricksig)

    Hi Alin,

    My site is set to Private, will that make a difference to the functionality of Generating Critical CSS?

    I’m afraid I can’t submit a support ticket as I’m using Jetpack Free, so there is no contact form.

    Regards,

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @markmccarricksig,

    To dive deeper into this, we need to be able to access your site (and also see the page mentioned in the error you share that Boost was not able to verify. Could you give us a shout when it’s available to the public? We’re here to help as soon as you’re ready.

    Thanks a bunch!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @markmccarricksig,

    Feel free to create a new thread as soon as your site becomes public.

    It’s now been one week since this topic was last updated. I’m going to mark this thread as solved. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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