Jetpack denies me access to my WordPress site

  • Resolved marjoleinm

    (@marjoleinm)


    2 years, 5 months ago

    ‘thank you, not thank you’.I downloaded the free version of Jetpack to give it a try. And now I emptied my cache (was checking an issue on my website), and when trying to log in again JetPack gives me this error: Je IP-adres 2001:1c04:3e03:1300:5d8:69fb:2a52:5aa9 is gemarkeerd wegens mogelijke veiligheidsschendingen. Ontdek meer

    In English: My IP-adress is marked because of potential security issues. Discover more

    When sending an email and try to log in again I get the same message en there is NO documentation on this issue, except the message that it is not clear how long this denied access will last!?!?! And JetPack support is not available BECAUSE I HAVE A FREE VERSION ?!?!?!?

    Anyone being able to help on this? I liked JetPack, but if they pull these stunts on me I’m pretty annoyed….:(

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @marjoleinm

    It sounds like you’re running into an issue with the Brute Force Attack Protection feature of Jetpack.

    If you’ve been blocked from logging into your site, you can allowlist your IP addresses through your WordPress.com account.

    Let’s start by logging in to WordPress.com using the same account you used to connect Jetpack to your site:

    * https://wordpress.com

    Then, go to My Sites → Manage → Settings → Security. Select the down arrow next to ‘Prevent and block malicious login attempts’. Enter your IP address there to allowlist it.

    If for some reason that doesn’t work, you can also try the third method detailed here:

    * https://jetpack.com/support/protect/#unblock

    You’ll need to access your site via FTP. If you haven’t used FTP before, your host should be able to help you do that. After you’ve FTP’ed into your site, follow these steps:

    1. Download your wp-config.php file.
    2. Make a copy of it as a backup.
    3. Open up the original wp-config.php in a text editor.
    4. Add the following code. You’ll need to replace the XX.XX.XX.XX part with your real IP address. You can use a site like this one https://www.whatismyip.com to determine that.
    > define( ‘JETPACK_IP_ADDRESS_OK’, ‘XX.XX.XX.XX’ );
    5. Save the file.
    6. Upload the file via FTP, replacing the existing one.

    After following those steps, you should be able to log back into your site!

Viewing 1 replies (of 1 total)
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