Jetpack CRM fields with ‘

To be more specific it’s showing HTML Entities even though ‘ was inputed.

Hi @rubixvi,

Thanks for reporting this. I don’t think I quite understood what was happening in detail. Can you tell me more about that?

You can share screenshots to help me understand. You can create screenshots using something like Snipboard or Imgur and post the link here.

Look forward to your reply, and thanks for sorting this out with me!

https://snipboard.io/umISTY.jpg

You see where I’ve circled, I typed it in as decoded symbol but when I save it comes out as the coded HTML entity.

Hi @rubixvi,

Thank you for the screenshot. I was able to reproduce this issue on my end. Here are the steps I’ve taken:

– Create a custom fields ‘Notes’ as a textarea.
– Go to a Contact Edit view, and add a notes with apostrophe
– Go to Contact View, and see the apostrophe rendering correctly.
– Go back to the Contact Edit view, and see the apostrophe showing as '

Would you confirm that the apostrophe shows okay on Contact View mode, like this:

Once we have your confirmation, we can report this to our development team. Thanks!

Hey @rubixvi,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!