Jetpack CRM Failing to Make WordPress User

Just to be clear this is the error we get

“Error: User already exists or invalid email!”

Hello @abcserviceuk,

Just to make sure I understand the issue:

• you setup CRM to auto-generate WordPress account to tie with Awesome Support?
• in some instances, you get the “Error: User already exists or invalid email!”
• when that happens, you need to manually create the WordPress account, meaning that the email address tied to the contact does NOT already exist.
  
  Is that correct? While you reply on my question, can you try temporarily deactivating all your plugins but Jetpack CRM and its extensions, and check if the problem gets fixed that way? If it works, then reactivate each plugin one by one to find out which one is causing problems.
  
  Let me know what you find out!

Hiya, yes that is correct, it’s like Jetpack CRM freaks out sometimes.

As soon as i make the contact in WordPress Users itself it picks it up and links them absolutely fine!

What I would like as well though is to be able to make the Contact in Jetpack CRM and also be able to use the Customer within WooCommerce with their address filled and everything if at all possible?

The problem i have with your method is that it’s not happening every time, so disabling the plugins means that I would have a non-functioning website for a potentially long period of time as it’s happening randomly.

Kind regards

Brett

Hi @abcserviceuk,

Thank you for explaining the issue further.

The problem i have with your method is that it’s not happening every time, so disabling the plugins means that I would have a non-functioning website for a potentially long period of time as it’s happening randomly.

Would you confirm that you are currently on Jetpack CRM v.6.0.0?

If so, we’ve identified a bug where generating WP user on Jetpack CRM v.6.0 will output the error message Error: User already exists or invalid email!.

Our developers are working on a fix, which we hope to release in the next version of Jetpack CRM soon.

Would you confirm that the issue started when you updated to Jetpack CRM v.6.0? For now, downgrading to the previous version temporarily (by picking the older version at the bottom of this page) should fix the issue.

Hiya, what you describe is exactly it, yes it’s happening in Jetpack CRM v6.0.0

I look forward to seeing the update that fixes/tweaks this ??

Many thanks!

Thanks for confirming @abcserviceuk !

We’re at the last stretch for the fix of this bug, so we’ll keep a close eye on this and let you know when we have updates ??

Hi @abcserviceuk!

I’m pleased to inform you that Jetpack CRM v.6.1.0 has been released, including a fix to your reported bug.

If you haven’t already done so, please update Jetpack CRM to the latest version and give it a try once more. If you run into any issues, please let us know!

Thank you so much, this is brilliant, all upgraded, hopefully this has fixed the issue,

Kind regards

Brett

Hey @abcserviceuk,

YAY! Happy dance here ??

I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!