Jetpack Connection

Hi @emmetaylor2016

I had a look at your site. That error means that our servers can’t connect to your site because Jetpack cannot verify the SSL certificate.

Only the hosting company can fix this. Please contact them and ask them to configure the site’s web server to supply the entire SSL certificate chain.

The information below may be helpful to share with the hosting company:

The problem is that OpenSSL doesn't recognize the site certificate's Certificate Authority's (CA) certificate. The URL works in most browsers because they allow for certificate discovery by reading the "Authority Information Access" metadata from the certificate, which contains a URL from which the browser can download the CA's certificate. OpenSSL does not do this, however.

The best solution is to configure the webserver to supply the entire SSL certificate chain, rather than just the site’s own certificate. Sending the entire chain will also make the site more compatible with older (and some mobile) browsers.

This link shows a report about the SSL certificate. The host may or may not need this, but I thought it could be helpful:

• https://www.ssllabs.com/ssltest/analyze.html?d=

(Add your domain to the end of that link)

Let us know when that’s fixed and we can try the connection again. Thanks! ??

Hi there!

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Let me check with my hosting company. I never received the initial reply.

Hello @emmetaylor2016,

Have you got any updates from the host? Please let us know as soon as you do.

Thanks!