• Resolved bushidopt

    (@bushidopt)


    Hi, i have a problem with jetpack comments.

    Recently i changed from disqus to jetpack comments, but the comments module has a huge white space pushing down the rest of the content, the problem is even more noticeable if I see the website on a smartphone.

    When using disqus the problem does not exist. Is there something that I can do to solve this problem?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • I’m having exactly the same problem, even when changing to the Twenty Seventeen theme. Any help would be appreciated, thanks.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry about the delay in writing back to you.

    I see you’ve switched back to Disqus, so I can’t see the problem on your site anymore.
    I tried to reproduce the issue on a test site of mine running Twenty Seventeen, but it seems to work just fine:
    https://i0.wp.com/i.jeremy.hu/screenshot-2017-09-22-at-22-21-46.png

    @paulca55 any chance you could post a link to a post where you are experiencing this issue?
    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thanks!

    Hi Jeremy,

    I’ve sent a link via the Jetpack contact form.

    Many thanks!

    Thread Starter bushidopt

    (@bushidopt)

    Yap, i have reverted, in the mobile view it was a big problem for my website.
    I saw other posts of people with the same problem.

    You know the problem, it is the same https://github.com/Automattic/jetpack/issues/2841

    I think that jetpackcomments are a little bit old and have a old design, you could give them some love ?? and redo them, it is by far the last invested component of jetpack.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    You know the problem, it is the same https://github.com/Automattic/jetpack/issues/2841

    Indeed. Unfortunately I am still not able to reproduce. Something leads me to believe it is specific to some themes, but I could not narrow things down yet.

    I’ll run some more tests! We will release some improvements to the comment form in the next release, and that might address that issue.

    I think it is a caching problem, in combination with the iframe. When I open a page in a private or incognito window, the comments form is fine. In a regular window, it displays the same problems as described here (and the button to submit comments is pushed out of sight when the comment is too long).
    I’m using the Sucuri firewall, which probably is a factor as well.

    Wow! That was interesting timing. Jetpack 5.4 (released minutes ago) solved my problem. Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Jetpack comments huge white space’ is closed to new replies.