Jetpack causing too many redirects

Hi @sharenmcarthurgmailcom

A couple of things here, first https://www.yourdomain.com/ is not redirecting properly to https://youdomain.com (No www) – this could be the cause of the redirect issues you were having.

This is an issue for search engines, since it often causes confusion and duplicate content, but it is also an issue for your site’s communication with WordPress.com, as our system does not know whether it should connect to your site via one or the other address.

To solve this issue, I would recommend that you change your site’s URL to non www (you can do so under Settings > General in your dashboard), and then ask your host for help redirecting all traffic from www to non-www

You can also use a redirect plugin such as Really Simple SSL to do this for you.

Also, after running some tests, it looks like there may be an outdated or incorrect security token on your site causing problems.

To fix this issue, can you please deactivate and delete Jetpack entirely, and then reinstall it, as described here:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

*Please note* you shouldn’t lose any data (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.

Let us know if that helps!

I deactivated and deleted Jetpack. Your link in your reply says to get this plugin: Jetpack by WordPress.com. That plugin isn’t available. The one that is available is: Jetpack – WP Security, Backup, Speed, & Growth. That’s the one I installed.

It has a problem. I go to my settings dashboard. It flashes like it is going to appear, and then I get a totally white page. I can’t access my settings to set them.

So…what am I to do? What can you do to fix this problem?

P.S. I submitted this problem the day after I got your reply above. I kept waiting for a response. Then I came back to this topic today, and my first response wasn’t there. Just thought you should know.

So I just went to my admin dashboard to Appearance ? Customize and then clicked the ‘Additional CSS’ menu option. My Jetpack settings flickered across the top of the page and then I got a white page.
So, evidently, something is wrong with your plugin in addition to the problem I discussed in my second email.

Today is Sept. 14. Would someone please help me? Even after I updated Jetpack a few minutes ago, I still get a white page settings page. When I click to go to settings, the settings page briefly comes on then goes away. l cannot fix my settings. Please help me. Thank you.

So, since I last asked for help, other problems have showed up in your plugin. So I deactivated and deleted your plugin again and then reinstalled it. These are the problems that still occur, in addition to new ones:
1. Dashboard is white except for a note to “manage your client sites.”
2. Settings page is white.
3. In your email you sent after I installed your plugin again, you included links to activate things. I clicked Social in the email – it wouldn’t activate. I clicked Social in the plugin – it wouldn’t activate.
4. In the email, there was a link to activate lazy-load images – it wouldn’t activate in the email, nor would it activate in the plugin.

Critical CSS and Defer Non-Essential Javascript both activated after I clicked the links in the email.

Please help me. Thank you.

• This reply was modified 2 years, 2 months ago by Sharen McArthur.

Please help!!!!

I now have been seeking help since Aug. 25, and no one has responded. Why won’t someone help me?

The only change I have made since my Sept. 23 post is I disabled Optimize CSS Loading, and I disabled Defer Non-Essential JavaScript. I disabled them because I found a support request that stated JetPack Boost had messed up a guy’s website by making icons and background on most of the guy’s website go missing. The home page of my mobile website is missing information that I didn’t remove, so I figured it was Boost that messed up my mobile website. At the moment, nothing has changed on my home page on my mobile website, but I am not enabling those two things again.

So…I still have the problems listed in my post on September 21, and I can’t fix these problems by myself.

• This reply was modified 2 years, 1 month ago by Sharen McArthur.