Jetpack causing issues

  • Resolved deandid

    (@lcm404)


    4 years, 6 months ago

    I should have looked at the reviews of this app before installing it. I didn’t have as serious of problems like others here but it just doesn’t make sense that this is supported by the core team who also runs the woocommerce plugin.

    The first thing I noticed after installing is that the cart hover that shows the products the user has added to their cart simply would not load.

    What I was able to gather is that the wc-ajax=get_refreshed_fragments was taking too long to load and was being canceled:

    View post on imgur.com

    Uninstall Jetpack and it works fine.

    The page I need help with: [log in to see the link]

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  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Howdy –

    Sure thing, we can take a closer look at this. Please provide the site URL as it’s cut off in that screen shot. If you’d prefer to share it privately you can use:

    https://jetpack.com/contact-support/?rel=support

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.
    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

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