• Resolved mirakelmedia

    (@mirakelmedia)


    Hi,

    The jetpack plugin can’t make a connection. It used to work fine. The site was moved and it did work for a while. Now it doesn’t want to make a connection. I tried re-intsalling jetpack, but that didn;t work. The site is https://9stories.nl.

    wp-core
    
    version: 6.2
    site_language: nl_NL
    user_language: nl_NL
    timezone: +00:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 1
    dotorg_communication: true wp-paths-sizes wordpress_path: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw
    wordpress_size: 851,99 MB (893373323 bytes)
    uploads_path: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content/uploads
    uploads_size: 784,33 MB (822432721 bytes)
    themes_path: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content/themes
    themes_size: 17,33 MB (18173262 bytes)
    plugins_path: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content/plugins
    plugins_size: 127,23 MB (133406869 bytes)
    database_size: 19,80 MB (20758528 bytes)
    total_size: 1,76 GB (1888144703 bytes) wp-active-theme name: SiteOrigin Unwind (siteorigin-unwind)
    version: 1.9.9
    author: SiteOrigin
    author_website: https://siteorigin.com/
    parent_theme: none
    theme_features: core-block-patterns, siteorigin-premium-logo-booster, featured-content, infinite-scroll, jetpack-portfolio, automatic-feed-links, title-tag, post-thumbnails, custom-logo, menus, html5, post-formats, custom-background, editor-styles, siteorigin-panels, siteorigin-template-settings, siteorigin-premium-no-attribution, siteorigin-premium-ajax-comments, widgets
    theme_path: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content/themes/siteorigin-unwind
    auto_update: Uitgeschakeld wp-themes-inactive (6) Child Unwind: version: 1.0.0, author: admin, Auto-updates uitgeschakeld
    Twenty Nineteen: version: 2.5, author: the WordPress team, Auto-updates uitgeschakeld
    Twenty Twenty: version: 2.2, author: the WordPress team, Auto-updates uitgeschakeld
    Twenty Twenty-One: version: 1.8, author: the WordPress team, Auto-updates uitgeschakeld
    Twenty Twenty-Three: version: 1.1, author: the WordPress team, Auto-updates uitgeschakeld
    Twenty Twenty-Two: version: 1.4, author: the WordPress team, Auto-updates uitgeschakeld wp-plugins-active (19) Advanced Custom Fields: version: 6.1.3, author: WP Engine, Auto-updates ingeschakeld
    BackWPup: version: 4.0.0, author: Inpsyde GmbH, Auto-updates ingeschakeld
    Bulk Media Register: version: 1.26, author: Katsushi Kawamori, Auto-updates ingeschakeld
    Classic Editor: version: 1.6.3, author: WordPress Contributors, Auto-updates ingeschakeld
    Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates ingeschakeld
    Convert Post Types: version: 1.4, author: Stephanie Leary, Auto-updates ingeschakeld
    Customizer Export/Import: version: 0.9.6, author: The Beaver Builder Team, Auto-updates ingeschakeld
    Duplicator: version: 1.5.3.1, author: Snap Creek, Auto-updates uitgeschakeld
    Jetpack: version: 12.0, author: Automattic, Auto-updates ingeschakeld
    Livemesh SiteOrigin Widgets: version: 3.1, author: Livemesh, Auto-updates ingeschakeld
    Page Builder by SiteOrigin: version: 2.20.6, author: SiteOrigin, Auto-updates ingeschakeld
    Portfolio Post Type: version: 1.0.1, author: Devin Price, Auto-updates ingeschakeld
    Quick Child Theme Generator: version: 2.1.2, author: Ajay Kumar, Auto-updates uitgeschakeld
    Really Simple SSL: version: 6.2.3, author: Really Simple Plugins, Auto-updates ingeschakeld
    Shortcode to display post and user data: version: 1.2.0, author: WP Sheet Editor, Auto-updates ingeschakeld
    SiteOrigin Widgets Bundle: version: 1.47.1, author: SiteOrigin, Auto-updates ingeschakeld
    Wordfence Security: version: 7.9.2, author: Wordfence, Auto-updates ingeschakeld
    WordPress Importer: version: 0.8, author: wordpressdotorg, Auto-updates ingeschakeld
    WP All Export: version: 1.3.9, author: Soflyy, Auto-updates uitgeschakeld wp-plugins-inactive (3) Akismet Anti-Spam: version: 5.1, author: Automattic, Auto-updates ingeschakeld
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates ingeschakeld
    Maintenance: version: 4.07, author: WebFactory Ltd, Auto-updates uitgeschakeld wp-media image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1808
    imagemagick_version: ImageMagick 7.1.0-20 Q16-HDRI x86_64 2022-01-22 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: File uploads is turned off
    post_max_size: 50M
    upload_max_filesize: 50M
    max_effective_size: 50 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 31 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 196608
    imagick::RESOURCETYPE_MAP: 31 GB
    imagick::RESOURCETYPE_MEMORY: 16 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: unknown wp-server server_architecture: Linux 3.10.0-962.3.2.lve1.5.78.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 5000
    time_limit: 600
    memory_limit: 1024M
    max_input_time: 300
    upload_max_filesize: 50M
    php_post_max_size: 50M
    curl_version: 7.84.0 OpenSSL/1.1.1p
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false wp-database extension: mysqli
    server_version: 10.3.38-MariaDB-cll-lve
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 134217728
    max_connections: 4000 wp-constants WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content
    WP_PLUGIN_DIR: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 1024M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Ongedefinieerd
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined wp-filesystem wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable jetpack site_id: false
    ssl_cert: No
    time_diff: undefined
    version_option: 12.0:1681217200
    old_version: 12.0:1681217200
    public: Private
    master_user: Geen hoofdgebruiker ingesteld.
    current_user: #1 admin
    tokens_set: None
    blog_token: Not set.
    user_token: Not set.
    version: 12.0
    jp_plugin_dir: /var/www/vhosts/9stories.nl/webspace/httpdocs/9stories.nl/wordpress_nieuw/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/9stories.nl","siteurl":"https:\/\/9stories.nl\/wordpress_nieuw","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • @mirakelmedia Jetpack cannot access your site’s XML-RPC file, which is causing the problem: https://9stories.nl/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: XML-RPC server accepts POST requests only.

    You can see a working example here: https://wp.cloud/xmlrpc.php

    Since your site returns a 404 not found error for this page, I’d recommend checking the following:

    1. Can you see the xmlrpc.php file on your web host server? It should be in the same location as other WordPress files like wp-config.php. If you don’t see the xmlrpc.php file there, please try re-installing WordPress by going to the Dashboard -> Upgrades page and clicking the “Reinstall” button, or contact your web host.
    2. Do you use any security plugins that may block access to this file? If so, could you try deactivating them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
    3. Does your web host block access to this file? If you don’t find a plugin that may block access to the file, I would recommend contacting your host. If your host only offers XML-RPC access by allowlisting IP addresses, then they will need to allowlist the Jetpack IP addresses listed here:

    https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

    Let us know how that goes!

    Thread Starter mirakelmedia

    (@mirakelmedia)

    Thanks! I willtry all of the above

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @mirakelmedia,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Jetpack can’t connect to wordpress.com’ is closed to new replies.