Jetpack breaks Analytics statistics

  • Resolved nagypal0121

    (@nagypal0121)


    5 years, 10 months ago

    I want to use the CDN service in Jetpack. I disabled every module in the debug section except the two CDN ones. Jetpack somehow blocks Google Analytics for us, we are using the WooCommerce Google Analytics Integration plugin.

    • This topic was modified 5 years, 10 months ago by nagypal0121.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support darnelldibbles

    (@darnelldibbles)

    Hi there,

    What is your site URL? Have you reached out to the WooCommerce crew regarding this issue?

    https://woocommerce.com/contact-us/

    I would like to take a look at your site and see anything from the Jetpack end.

    Thanks,

    Thread Starter nagypal0121

    (@nagypal0121)

    Thanks for the fast response.

    https://kavearuhaz.hu

    Plugin Contributor James Huff

    (@macmanx)

    This is rather odd, and the first time I’ve heard of it.

    Are you saying that it’s still blocked with only the two CDN modules active?

    If so, would you please see if it works with _both_ disabled, and if so, would you please narrow it down to which one of the two?

    Thread Starter nagypal0121

    (@nagypal0121)

    I routed analytics through tag manager and disabled the woocommerce plugin, now it works fine.

    The interesting thing is that with jetpack and the plugin used, not all traffic disappeared just 80% of it.

    Plugin Support KokkieH

    (@kokkieh)

    The interesting thing is that with jetpack and the plugin used, not all traffic disappeared just 80% of it.

    By “the plugin”, are you referring to WooCommerce Google Analytics?

    Can you please check with that enabled and the CDN modules in Jetpack disabled as James asked above, just to see if that makes any difference?

    I also see you’re using a large number of plugins on that site. It could be something else besides Jetpack causing the issue, so also try testing with only Jetpack, WooCommerce, and WooCommerce Google Analytics active on the site, and see if that makes any difference.

Viewing 5 replies - 1 through 5 (of 5 total)
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