jetpack boost update took down my entire site!

  • Resolved spollock

    (@spollock)


    5 months, 1 week ago

    At precisely 1:04PM today Jetpack Boost did an automatic update and at that time my entire site was taken down. Users see “There has been a critical error on this website“… By process of elimination I disabled your plugin and the site started working again.

    You guys need to do a lot better than this.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Pete (a11n)

    (@dilirity)

    Hello there!

    I really appreciate you taking the time to open a ticket. I want to make sure issues like this don’t happen.

    In order to figure out what exactly broke for you, could you please post your site URL here so that me or someone from my team can have a look?

    If you want it to remain private, you can open a ticket via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you do that, please include a link to this thread.

    Looking forward to investigating further!

    Cheers ??

    Same here with both our shops – frontend down with critical error. Deactivating Jetpack Boost was the only option, as it is a recurring issue since the update(?).
    No automated backup by Jetpack Backup is showing.

    • This reply was modified 5 months, 1 week ago by defoi.
    • This reply was modified 5 months, 1 week ago by defoi.
    Plugin Author Pete (a11n)

    (@dilirity)

    Thanks for the reply @defoi

    Could perhaps share your website URL as well? You can use the link I provided in my previous reply if you wish for it to remain private.

    Cheers!

    Plugin Author Pete (a11n)

    (@dilirity)

    Quick update – we have identified the cause for this. A release with the fix is coming.

    Plugin Author Pete (a11n)

    (@dilirity)

    Version 3.4.3 has been released.

    It addresses an incompatibility between the way WP Optimize’s CSS Minify loads files and Jetpack Boost.

    @spollock, @defoi could you folks please update Boost to 3.4.3 and try enabling it on your websites?

    @dilirity Thanks a lot for the fast reaction and the update. So far it works fine

    • This reply was modified 5 months, 1 week ago by defoi.
    Plugin Author Pete (a11n)

    (@dilirity)

    @defoi hey! Thanks for the follow up.

    Happy to hear that!

    And thanks again for the report, I really appreciate it.

    I had the same issue. Looks like you fixed it, working good now. Thanks!

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @bigbluetx –

    I’m glad to hear this update fixed the issue for you.

Viewing 9 replies - 1 through 9 (of 9 total)
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