Jetpack Boost

  • Resolved dustintoland

    (@dustintoland)


    3 weeks, 4 days ago

    Hello,

    I am unable to access the jetpack boost section. I have the pro package and have had no trouble in the past. It has been happening for the last 2-3 weeks and when I click on the boost section it takes me to the WordPress log in page and then back to my admin page for the website.

    The website has recently (last week) been migrated to a new server, but this problem was occurring prior to the migration

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @dustintoland,

    Since you have the premium plan of Boost you have access to personalized and faster support via email. Please reach out to us via email using this form so we can assist you as soon as possible.

    When sending your message our way, pease let us know what happens when you navigate to Jetpack → Boost inside your WP-admin. Do you see anything or it’s just a blank screen?

    Thank you!

    Thread Starter dustintoland

    (@dustintoland)

    Hello Alin,

    Thank you for your reply. I am now able to access the boost section. But the below shows up in the historical performance. I am also unable to start an image analysis. I am currently trying to identify and reduce images that are too large on the site and there are many:

    Failed to load performance history

    Load failed{ “name”: “DataSyncError”, “errorData”: { “namespace”: “jetpack_boost_ds”, “key”: “performance_history”, “endpoint”: “performance-history”, “method”: “GET”, “location”: “https://tankstation.co.uk/wp-json/jetpack-boost-ds/performance-history”, “status”: “failed_to_sync”, “data”: null, “error”: {} } }

    Thread Starter dustintoland

    (@dustintoland)

    Hello Alin,

    Thank you for your reply. I am now able to access the boost section. But the below shows up in the historical performance. I am also unable to start an image analysis. I am currently trying to identify and reduce images that are too large on the site and there are many:

    Failed to load performance history

    Load failed{ “name”: “DataSyncError”, “errorData”: { “namespace”: “jetpack_boost_ds”, “key”: “performance_history”, “endpoint”: “performance-history”, “method”: “GET”, “location”: “https://tankstation.co.uk/wp-json/jetpack-boost-ds/performance-history”, “status”: “failed_to_sync”, “data”: null, “error”: {} } }

    Plugin Support Swish (a11n)

    (@swisha8c)

    Hi @dustintoland,

    At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @dustintoland,

    I see that you have opened a new ticket via our contact form. Since we’re following up with you there, I will go ahead and close this thread for now.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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