Jetpack Blog token validation failed

  • Resolved angusmartella

    (@angusmartella)


    4 months ago

    Hi, a client of mine “Angus Martella” had installed the Jetpack plugin with Woocommerce on his smartphone. After losing the phone I had to proceed to install Jetpack on the new phone. I had already noticed a few weeks ago that I could not connect Jetpack because it kept returning error. I uninstalled Jetpack and reinstalled it via FTP I asked server support to change the configuration of the XMLRPC.php file but still it keeps giving me error. In the wordpress dashboard I have no way to see the Jetpack Dashboard but only the Jetpack and My Jetpack entries as pictured. What can I do?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter angusmartella

    (@angusmartella)

    Hi, can I have an answer?

    Gaurav

    (@gaurav984)

    Hi there,

    I checked and the XMLRPC.php file on your website is now working properly. To fix the Jetpack connection, please delete and reinstall the plugin on the website.

    You can check the status of the Jetpack connection for your site here: https://jptools.wordpress.com/debug/

    Please let me know how it goes and whether I can assist further.

    Thread Starter angusmartella

    (@angusmartella)

    Our technicians say that the connection from our server is ok (as you can read in the first image) but when try to connect to jetpack the connection fails. Anyway, when I try to install Jetpack in any new website doesn’t appear in Jetpack Dashboard, Setting etc. appear only “My Jetpack and Jetpack)

    Thread Starter angusmartella

    (@angusmartella)

    Is there anybody that can help me?

    • This reply was modified 3 months, 4 weeks ago by angusmartella.
    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @angusmartella,

    I could read the Italian screenshot, and the 500 error isn’t something we can handle directly since it’s related to server settings we don’t have access to – but you host do.

    The first thing to fix this is to try to increase the memory available to WordPress:
    https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

    Please note that we still see Jetpack being disconnected at our end, so once the above is done, you should also reconnect Jetpack to check if the changes worked out.

    If that doesn’t work, can you check your error logs to see what’s going wrong? Your host can help you find them if you need help. You’re welcome to share these logs by contacting us using this contact form and mentioning this thread.

    Let me know what you turn up!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @angusmartella,

    Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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