Jetpack as locked me out and not showing correct IP

  • Resolved davidde157

    (@davidde157)


    5 years, 12 months ago

    Jetpack has locked me out and on the screen is not showing my IP address

    I’ve whitelisted my actual IP address and Jetpack will not allow me in!

    Can you assist

    Thanks,
    Dave

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor James Huff

    (@macmanx)

    When your server runs through a reverse-proxy, two IPs are sent over, the server’s and yours.

    Normally, your IP should be sent first, but some servers do that backwards.

    The good news is, telling our system to look at the second IP instead for your site is just a simple button on our end, and I have just set that now. ??

    Please let us know if you need any further assistance!

    Thread Starter davidde157

    (@davidde157)

    Awesome! Thanks for the quick response!
    Dave

Viewing 2 replies - 1 through 2 (of 2 total)
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