• Resolved freeadr

    (@freeadr)


    Jet Pack stats suddenly stopped working saying we need to pay now. We are a non-profit and not a commercial business. Why?

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @freeadr

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

    https://wordpress.com/stats/purchase/

    1. Check the boxes that apply to your site, which make it non-commercial

    2. You will be given the opportunity to make a contribution toward the service if you would like. Any contribution is greatly appreciated!

    Let us know if you have other questions or if there’s anything else we can do to help! 

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