Javascript handler could not be loaded. Form submission has been failed. Reload

  • Resolved marcusquinn

    (@surferking)


    1 year ago

    I’m getting the following error on one form:

    Javascript handler could not be loaded. Form submission has been failed. Reload the page and try again

    Browser Console only shows this:

    12 form-submission.js?ver=5.1.1:1 No Fluent form JS vars found!
form-submission.js?ver=5.1.1:1 Form could not be loaded

    There’s two forms on the page, a “Contact Form” and a “Subscribe” form further down the page.

    The “Subscribe” form is working just fine, which makes me think it’s something to do with the contact form, perhaps it doesn’t like having two forms on the page now? (which has never been a problem before)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter marcusquinn

    (@surferking)

    Narrowing down the source of this problem, it’s *not* from having multiple forms on a page.

    It seems to be happening with the “File Upload” field type, as when duplicating the form and removing that, the error goes away and the form submits. Will keep testing to see if we can find if it’s a specific detail about this field causing the issue, and hope this extra information can help you in debugging.

    Thread Starter marcusquinn

    (@surferking)

    More info. Tried with the Global Settings > Honeypot and No-Conflict modes enabled and disabled. Neither makes any difference.

    This seems to be an issue with the File Upload field JavaScript not loading or handler not working.

    Plugin Support Tahmid ul Karim

    (@tahmidulkarim)

    Hi There,

    Sorry for the delayed response. Can you please share the link to the webpage where you have added the form so we can test it from our end.

    We might have to take a deeper look into the issue, directly from your site’s backend, so it would be better if you could open a ticket here.

    Thank you!

    Thread Starter marcusquinn

    (@surferking)

    Hi @tahmidulkarim Thanks for looking.

    I don’t have an example to look at, at the moment, since we took the file upload field off of all forms for now, so they would work. There was never an issue before, so it feels like a regression bug.

    I don’t share admin access to websites, as this is not compliant with GDPR laws.

    I suspect if you’re not having issues with other sites, then it could be a plugin conflict. I’m surprised if no-one else is experiencing the issue. The only debug information I could find is above, perhaps that helps?

    At least we have the ticket here for others to find when searching, and perhaps compare their information.

    Plugin Support Tahmid ul Karim

    (@tahmidulkarim)

    Hi @marcusquinn,

    It is a site-specific issue. The error indicates that it is a JS error and it seems like the Forms JS file was blocked which can be due to any plugin conflict.

    In most cases, any caching or security plugins can block the form JS files which can cause this issue. In that case, you can temporarily deactivate all the other plugins to check for any conflicts and see if the issue still persists.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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