JavaScript files are not loaded

  • Resolved Mehdi Najaran

    (@mehdinajaran)


    3 years ago

    Hello
    I had a big problem
    In the new version of Free elementor , JavaScript files do not load properly and have problems

    For example, the counter element does not work and stays at 1

    1- All plugins were disabled but not correct
    2- The format was changed but not correct
    3- The version is php 7.4
    4- Troubleshooting mode was activated but not correct
    ** I restored the free elementor plugin version to 3.4.8. The problem was solved

    The result is a problem with the new version

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    Can you send me your site URL?

    Thread Starter Mehdi Najaran

    (@mehdinajaran)

    [ redundant link removed ]

    Hi,

    Go to WP dashboard > Elementor > Tools > Version Control.

    In the Beta Tester field, change the value to Disabled.

    Click Save Changes.

    Go to WP dashboard > Elementor > Settings > Experiments.

    Change all of the experiments to Inactive.

    Click Save Changes.

    Refresh the user’s website.

    Is the issue still appearing?

    YES – The issue is not related to an unstable Elementor version.

    NO – The issue is related to an unstable Elementor version.

    Thread Starter Mehdi Najaran

    (@mehdinajaran)

    Hello ,
    Thanks, the problem was solved
    All experiments were disabled until the problem was resolved

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Looking at your site, you are an Elementor Pro v3.6.1 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://my.elementor.com/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 5 replies - 1 through 5 (of 5 total)
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