JavaScript Errors, All Prime slider widgets crash when a user is logged in.

  • Resolved shehansl

    (@shehansl)


    2 months, 1 week ago

    All Element Pack widgets crash when a user is logged in.?After updating to Elementor v3.24.x and Elementor Pro v3.24.x, while using?Prime Slider Version 3.15.7?(Lastest Update), we encountered recurring JavaScript errors that break certain elements on the front end. These errors do not appear in Elementor v3.23.X or earlier versions.

    Even after running “Regenerate CSS & Data” and syncing the library, the issue is only temporarily resolved and reappears after the second page reload.

    We tested this issue with both the Hello Elementor theme. All plugins, except Elementor, Elementor Pro, and Prime Slider, were deactivated during testing, yet the problem persisted. The following errors repeatedly showed up in the browser’s console:

    Downgrading Elementor and Elementor Pro to v3.23.x resolved the issue.

    This problem may be related to changes in the JavaScript registration mechanism introduced in Elementor v3.24.X.
    Please fix this issue as soon as possible.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter shehansl

    (@shehansl)

    Console logs

    frontend.min.js?ver=3.24.2:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘handlers’) at 820 (frontend.min.js?ver=3.24.2:2:4477) at __webpack_require__ (webpack-pro.runtime.…js?ver=3.24.2:2:150) at 4906 (frontend.min.js?ver=3.24.2:2:4134) at __webpack_require__ (webpack-pro.runtime.…js?ver=3.24.2:2:150) at 3000 (frontend.min.js?ver=3.24.2:2:139) at __webpack_require__ (webpack-pro.runtime.…js?ver=3.24.2:2:150) at frontend.min.js?ver=3.24.2:2:24995 at webpackJsonpCallback (webpack-pro.runtime.…s?ver=3.24.2:2:5854) at frontend.min.js?ver=3.24.2:2:69

    jquery.min.js?ver=3.7.1:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘tools’) at Frontend.initOnReadyComponents (frontend.min.js?ver=3.24.3:2:7393) at Frontend.init (frontend.min.js?ver=3.24.3:2:9297) at HTMLDocument.<anonymous> (frontend.min.js?ver=3.24.3:2:9523) at e (jquery.min.js?ver=3.7.1:2:27028) at t (jquery.min.js?ver=3.7.1:2:27330)53

    • This reply was modified 2 months, 1 week ago by shehansl.

    Dear shehansl,

    Thanks for sharing your issue with us but really sorry for the inconvenience. We are working on it. Please allow us some time for it. We will update you soon.

    We appreciate your kind patience in solving the issue.

    Thanks.

    Best Regards,
    Hasib Ali

    ledevweb

    (@ledevweb)

    Same issue on many different websites i own

    Dear ledevweb,

    Thanks for sharing your issue with us but really sorry for the inconvenience. We are looking into the issue. Please allow us some time for it. We will update you soon.

    We appreciate your kind patience in solving the issue.

    Thanks.

    Best Regards,
    Hasib Ali

    Dear?ledevweb,

    Thanks for sharing your issue with us but really sorry for the inconvenience. Actually, the issue comes from the Elementor plugin. Also, our developers are looking into the issue. Please allow us some time for it.

    If it is very urgent for you then We recommend you roll back your Elementor latest version to version – 3.23.4
    I hope after downgrading your Elementor version, your issue will be solved.

    Thanks.

    Best Regards,
    Hasib Ali

    Dear?ledevweb,

    Thanks for sharing the issue with us. We fixed the frontend.min.js issue. We request you to take an update of both Prime Slider Free and Pro version. After taking update, your issue will be solved.

    Please let us know if you encounter any further issues—we’re always here to help!

    Thanks for staying with us.
    Best Regards,
    Hasib Ali

    Thread Starter shehansl

    (@shehansl)

    Many thanks Md.Hashib Ali

    Issue have resolved

    Dear shehansl,

    You are most welcome and also thanks again for your confirmation message. If you face any problems again then please don’t hesitate to knock us.

    Thanks for staying with us.
    Best Regards,
    Hasib Ali

    I have already downgrade my elementor version to 3.23.4 and the issue still showing,

    It is only working when smart slider deactivated

    Dear @khaledmo94,

    We’re sorry to hear that you’re experiencing the issue again. To help resolve the issue and investigate further, we kindly ask you to create a support ticket.
    bdthemes.com/support

    Thank you in advance for your cooperation!

Viewing 10 replies - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.