Hi Kristie,
I’m sorry to hear about the issue you’re having and I’ll be happy to help.
If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.
This particular error is not likely to be a problem with the plugin.
Please note that it’s extremely rare for users to have this particular issue after working through the Troubleshooting Guide and FAQs. We ask that all plugin users please make reasonable effort to do some troubleshooting on their own, as there are far more of you than there are of us. ??
Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.
From the Troubleshooting Guide:
If this message comes up consistently even after JavaScript and cookies are enabled, and after clearing your browser cache, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.
– Scott
