Japanese

  • Resolved StephenAndrewWalters

    (@stephenandrewwalters)


    3 years, 7 months ago

    Hi there,
    Neve is great but I have an issue which I hope can be solved. I have a Japanese translation (using WPML) and the tablet and mobile views are all wrong. They go over the width and are unreadable. I have been trouble-shooting with WPML but they say it is the theme. They did a test and took out the English, made the Japanese the default language, and the error still occurs, so I guess they are correct. Can anyone help.

    Thanks
    Steve

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @stephenandrewwalters!

    Thanks for choosing Neve!

    I checked your site on multiple mobile devices and everything looks as expected, as you can see here. Let ma know if you managed to solve the issue in the meantime.

    Have a nice day!

    Thread Starter StephenAndrewWalters

    (@stephenandrewwalters)

    Hi Lucia,
    Thanks for reaching out… and yes, I am still having the issues with the Japanese on mobile and tablet views. Admittingly I have only checked it on Apple products, but here in Canada and the UK with my sister.

    https://drive.google.com/file/d/1EX1D2D-OagHTPtUi1NNtDi1vZ6AYKkhQ/view?usp=sharing

    If you can see this link it shows what we are seeing.

    Thanks for any advice,

    Steve

    and another example.

    https://drive.google.com/file/d/1KrxiQ4DXNb3rVL5xeqfhWzpEtHKAJMuZ/view?usp=sharing

    Hello @stephenandrewwalters,

    Unfortunately I can’t see the screenshots as they are in private mode. As the issue occurs only on some browsers, it’s likely to be caused by a plugin conflict. Please try to backup your site, deactivate all plugins, then reactivate them one by one so you will be able to check which one could cause this and replace it with an alternative plugin. Also, please clear the cache on your browser.

    I hope this helps!

    Thread Starter StephenAndrewWalters

    (@stephenandrewwalters)

    Hi Lucia… OK I found the problem and it is a plugin.

    Gutenberg Blocks and Template Library by Neve theme

    Now is that now one of yours, coz without this I do not have access to the lovely template I used, which is kinda why I went with Neve.

    Any help would be gratefully received,

    Regards

    Steve

    Thread Starter StephenAndrewWalters

    (@stephenandrewwalters)

    Hi Lucia,

    Have you anything for me?

    Kind regards

    Steve

    Hello @stephenandrewwalters!

    Please try to add the code below in the Additional CSS section within the Customizer.

    @media (max-width: 1300px){
main#content {
    margin-left: 50px !important;
    margin-right: 50px !important;
}
}

    Feel free to change the values of the margins properties until you achieve the style you want.

    Let me know how this worked!

    Thread Starter StephenAndrewWalters

    (@stephenandrewwalters)

    Hi Lucia… this is interesting… yes, it adjusts the colour template background nicely but does not change the Japanese translation/text which extends way beyond the measure. I would be quite happy for you to look in the back end if you wish.

    S

    Mat

    (@mateithemeisle)

    Hello @stephenandrewwalters,

    Thank you for reaching out again!

    You can try and add the below code too for the mobile view to center all items and get a clean look like here https://d.pr/zLfvTc.

    @media only screen and (max-width: 600px) {
  .wrapper {
    padding: 0px !important;
    min-width: 400px !important;
  }
}

    Thank you and please let us know if this worked for you!

Viewing 8 replies - 1 through 8 (of 8 total)
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