It’s pulling up the wrong wordpress.com account even though it is correct in my
-
So I am trying to set this up & am EXTREMELY FRUSTRATED like everyone else who has tried to install this it seems. It started with it giving me the error that another google merchant center account had claimed my url. I have contacted google merchant support & they’re looking into it on their side but I have been able to get past that I think, butfor some reason in the first setup screen it is pulling up a wordpress.com e-mail address that does not match the one I actually have setup in my wordpress site. Does anyone know what the heck is going on & how I can fix that? I have 2 businesses & it’s actually pulling up my other businesses wordpress e-mail even though that e-mail is not ANYWHERE in this account. I’d REALLY appreciate any help! TIA!!!
-
I’m very sorry to hear of your frustration – I’d like to try and help you out.
Could you please open a support ticket on WooCommerce.com and mention this thread so we pick up the conversation and discuss specifics about your account?
> It started with it giving me the error that another google merchant center account had claimed my URL.
At face value (with little context) if the site has already been linked to an existing MC account that is expected – but definitely happy to discuss and investigate.
> butfor some reason in the first setup screen it is pulling up a wordpress.com e-mail address that does not match the one I actually have setup in my wordpress site.
I don’t quite follow this one – it seems unusual as GLA will use whatever Jetpack connected account has been used on your site. If you are seeing an email address account that wasn’t connected to your site it seems very strange (as far as I am aware you can’t connect more than 1)
- The topic ‘It’s pulling up the wrong wordpress.com account even though it is correct in my’ is closed to new replies.
