It’s pretty worthless

@sandeld, thanks for your feedback. I came across your review and wanted to chime in to see if I could help provide any troubleshooting assistance or pass any useful feedback to our developers.

Just to make sure we’re on the same page, are you experiencing difficulties with the plugin or did you want to see more capabilities with it? We’re constantly trying to make the plugin better, so any feature requests are welcome.

Also, I recall speaking with you on GitHub earlier in the year on this issue, if you’re still having problems with it or anything else we definitely want to get to the bottom of it. We’d be happy to put you in touch directly with a member of our development team to investigate further.

Thanks,
Kyle

The problem is that your plugin virtually has no functionality beyond syncing e-commerce data to my list. Which is quite essential for an e-commerce website.

But because it lacks all capability of opting customers into specific groups or custom merge fields, it forces us to be an overpriced WooCommerce extension or try to use two different MailChimp plugins and avoid conflicts…which rarely happens.

I’m currently using your plugin just for the ecommmerce sync, and another plugin that has the capability of monitoring my WordPress users list and then syncing custom fields to MailChimp once it detects a change (which is front-end, user driven). Already this is causing problems in a couple different use cases whereby an already subscribed contact automatically gets unsubscribed as soon as they make their first purchase.

It’s a huge mess, but the only other option is to pay even more money for an already over-bloated WooCommerce bundle.

@sandeld, we appreciate the follow-up. We agree with your thoughts on improving capabilities for the plugin and we’re actively pursuing numerous feature enhancements.

Merge field mapping is on our radar, and we’re researching the best way forward with the plugin. For us, we have to consider many aspects of development and customer use-case scenarios; sometimes that means that features are slower to be released than others. If your need for custom mapping is urgent, you may be able to find a 3rd party developer to help you out with customizing the plugin for your needs.

In the interim, the e-commerce data we’re syncing for your website can be used for manual campaigns and automations such as abandoned carts, product recommendations, order notifications and much more. Thanks again for relaying your opinions, rest assured they are noted and we look forward to introducing new features that will align better with your business goals.

As a listed MailChimp Expert on your directory, I’m well aware what your e-commerce functionality is used for.

I’m also well aware that the feedback given is rarely incorporated as I have been with MailChimp for more than 4 years and none of my suggestions have been taken, despite being basic functionality for most other email marketing platforms.

Sandeld, what other plugins do you use to get WooCommerce data over? I desperately want to work with abandoned cart recovery via Mailchimp.

Sandeld, what other plugins do you use to get WooCommerce data over? I desperately want to work with abandoned cart recovery via Mailchimp.

I still use this horrible plugin out of necessity, but I pair it with “MailChimp for WordPress” and custom coding to avoid conflicts and to make sure I get all the functionality I need. It really depends on my clients’ applications though.

I think I would still avoid this plugin in the short term. I have uncovered two different bugs in the integrations between MailChimp and Shopify, and MailChimp and WooCommerce. Clearly something is broken at MailChimp right now so I’d hold off on this one for a few weeks if you can, and maybe they’ll have something updated and functional again.

• This reply was modified 6 years, 2 months ago by sandeld.
• This reply was modified 6 years, 2 months ago by sandeld.