It’s not working anymore, cant connect to the DB

  • It used to work fine, now, on the latest version, i cant migrate the website to the new location. After migration i get the error that it can not connect to the DB. Nothing has changed on the host or website, only the plugin was updated. So i presume it’s plugin’s fault. I have to note that i am using the PRO version. The customer support it’s not very helpful either, even thought i should have priority support i didnt obtained any support in the last 8 hours.

    • This topic was modified 2 months, 1 week ago by alexx1.
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  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hello @alexx1,

    I understand your frustration when encountering issues with a plugin. We strive to assist all Duplicator users to the best of our abilities. Please accept our apologies if we haven’t been able to resolve your problem thus far.

    However, this forum is specifically for Duplicator Lite users. If you require assistance with Duplicator Pro, please reach out to our premium support team through this support form. We will do our utmost to help you.

    Thanks!

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