It’s beautiful so far only in the picture

  • It is beautiful so far only in the picture.
    After installation, I really liked the plugin configuration interface. Paid options increased the desire to buy. But…

    After the purchase, it turned out:

    • the plugin version disappears in the admin panel and throws you out to the appearance field settings
    • the settings of the ready-made menu design are not applied to the paid theme
    • there is no shortcode to insert the menu in the place I need on the site
    • the main feature is that after updating the plugin, all settings fly off and you need to configure everything from scratch
    • the plugin only works with regular themes (it looks like)

    This is the first time I’ve seen such a strange interaction in plugins of this kind. Usually, plugin updates do not remove settings, there is a shortcode for custom themes.

    The support responds good-naturedly and promises to implement something in new updates. But now it’s scary to update the plugin, because there is no desire to waste time setting it up again.

    The free analogues have everything except beautiful menu settings, like here. But for now, the appearance of the ready-made menus negates the inconveniences that I described above. We are waiting for news.

Viewing 1 replies (of 1 total)
  • Plugin Author BoomDevs

    (@boomdevs)

    Hello Sir,
    Thank you for taking the time to share your detailed feedback on our plugin. We appreciate your insights and are committed to addressing the concerns you raised. Here is a detailed response to each of the points you mentioned:

    1. Customizer Access and Backend Customization:
      • We understand the importance of having a backend customization option. While the live preview within the customizer offers an immediate visual representation, we are currently working on adding a backend customization feature similar to what is available in the free version. This will provide greater flexibility and control over your settings.
    2. Pre-Made Theme Settings:
      • When you set up a pre-made theme, all your settings are automatically connected to ensure the theme matches the demo exactly. However, if you switch from one pre-made theme to another, the settings will be replaced to reflect the new theme accurately. Keeping the old settings could result in discrepancies from the demo’s intended appearance.
    3. Shortcodes Availability:
      • It seems there may be some confusion regarding the availability of shortcodes. Our plugin does support shortcodes, and you can find them in the plugin section. These shortcodes allow you to insert menus wherever you need on your site, offering greater customization.
    4. Settings After Plugin Update:
      • We apologize for any inconvenience caused by the issue with settings being lost after an update. Our plugin updates are designed to preserve your settings. If you experienced a loss of settings, it may be due to a specific problem that we should investigate. Please reach out to our support team so we can address this issue directly.
    5. Import/Export Option:
      • We are actively working on an import/export option for settings. Our development team is making significant progress, and this feature will be included in an upcoming update very soon. This will make it easier for you to manage and transfer your settings.

    We value your patience and understanding as we work to improve our plugin. Our support team is always here to assist you with any issues or questions you may have. We aim to make your experience as seamless and positive as possible.

    Thank you once again for your valuable feedback. We look forward to providing you with a more refined and user-friendly plugin experience.

    Best regards,

    BoomDevs Support Team

Viewing 1 replies (of 1 total)
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