iTheme’s Ban users feature is blocking Google bot

  • Resolved hofitd

    (@hofitd)


    2 years, 6 months ago

    I got a message from Google Console that there are some pages that are no longer indexed on Google results because it’s blocked with 403 errors – including the site’s homepage.
    This site has been indexed on Google since 2015, so it’s really weird that the homepage is no longer indexed.

    I checked it and disabled the iTheme security plugin and suddenly it could be indexed,
    So I wanted to check further what is causing the error and found out that it’s the ban users feature.
    You can see it on this video – https://watch.screencastify.com/v/tUKt1vtp80c9v5SGYhYr

    Please advise as fast as possible, as I use this feature on many of my websites and I don’t want all these websites to be removed from Google because of this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @hofitd, thank you for reaching out. Enabling the Default Ban List feature simply adds the default bot list from HackRepair.com to be blocked on your .htaccess file. In some servers and site setups, this feature is known to cause issues. In your case, I would recommend leaving it disabled. I hope this helps!

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @hofitd, I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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