Items still in cart after checkout

Hey @sebastian12345

Thanks for reaching out. We can certainly gather some more information about what’s going on here to assist in troubleshooting the issue of carts not clearing on your site.

Just to get some preliminary information, could you provide the following details?

– Could you provide the site’s WooCommerce System Status Report?
– When these carts do not clear, is this occurring after any purchase made? Are you able to take specific steps to replicate the issue?
– Is there any error logging present under the MailChimp for WooCommerce plugin settings’ Logs tab when this occurs?

Thanks in advance for this. I’ll keep an eye out for your reply.
– Malachite

Hi Malachite,

I would love to share this with you and give you access to my staging site. If you would provide me an email I will provide you the details.

Hey @sebastian12345

I’m afraid we do not have a direct line here on the plugin forums. That said, you can certainly reach out to MailChimp’s Tech Support team through your MailChimp account. Their team has access to the same troubleshooting tools and can help dig into things specific to your account via chat or email.

Here’s a link where you can reach out to them: https://kb.mailchimp.com/accounts/management/mailchimp-support-options

If you have any questions, let me know.

– Malachite

@sebastian12345, I just wanted to see if this was still an issue for you. We discovered a bug with PayPal checkouts not emptying carts on a previously released version of the plugin that has been patched.

Please let us know if you’re still having problems, happy to work through things with you to get things fixed up.