Items in stock but order coming through as Back Order

  • Resolved dennycy

    (@dennycy)


    1 year, 3 months ago

    Had several customers saying that at the time of ordering, there was X amount in stock but once the order went through, it showed as backorder. Unsure whether that’s a cache issue, but one customer in particular explained that the item they ordered showed a stock level of 90 at the time of ordering!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dennycy

    The issue you’re describing sounds like it could be related to caching, but it could also be due to a delay in the system’s inventory update.

    From my experience, this could be resolved by clearing the website and WooCommerce cache and increasing the hold stock duration.

    Direct link: https://ibb.co/jG5MLNK

    To clear WooCommerce cache, head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Clear customer sessions – Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Additionally, to help with managing product inventory, we have a fantastic extension called WooCommerce Stock Manager that can provide a more detailed view of your inventory. This extension allows you to manage stock, set stock status, set backorders, set stock, set price, and set weight for each product and variation.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter dennycy

    (@dennycy)

    Thank you for the response

    Is it safe to clear the above-mentioned cache, and what is the recommended stock hold duration? It is currently set to 60 minutes.

    • This reply was modified 1 year, 3 months ago by dennycy.

    Hi there @dennycy ??

    Is it safe to clear the above-mentioned cache

    It should be, as cached files are utilized to serve the dynamically created data faster to visitors, and the cache will rebuild.

    what is the recommended stock hold duration? It is currently set to 60 minutes.

    That’d depend on each store’s needs. If 60 minutes sound reasonable for your store’s needs, feel free to go ahead with setting that.

    I hope this is helpful! Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Items in stock but order coming through as Back Order’ is closed to new replies.