Items didn’t appear in the order

  • Resolved aminecsc25

    (@aminecsc25)


    3 years, 1 month ago

    Hello,

    I have a problem with the orders, I don’t see the items on the orders placed.
    I show you on the video:
    https://recordit.co/YAz0RzQoKL

    I deactivated the plugins, change the theme, I did everything necessary but the problem is still there.

    When i do the transaction i have an error log, i don’t know if related with my problem

    [Fri Feb 04 00:54:09.099502 2022] [proxy_fcgi:error] [pid 3469140:tid 140080584013568] [client 2a02:8428:166e:701:8903:f4b7:c36b:10a3:54536] AH01071: Got error ‘PHP message: PHP Notice: Uninitialized string offset: 0 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 1 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 2 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 3 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 4 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 5 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 0 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 1 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 2 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 3 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 4 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 5 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 0 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 1 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 2 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 3 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 4 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 5 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 0 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 1 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 835PHP message: PHP Notice: Uninitialized string offset: 2 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 3 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 836PHP message: PHP Notice: Uninitialized string offset: 4 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837PHP message: PHP Notice: Uninitialized string offset: 5 in /htdocs/wp-content/plugins/woocommerce/includes/wc-formatting-functions.php on line 837’, referer: https://etoile-musulmane.fr/verification/

    • This topic was modified 3 years, 1 month ago by aminecsc25.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,
    I understand you mentioned you have disabled all plugins, just want to make sure this step is performed correctly.

    You can perform a conflict test, please follow these steps:

    • Disable any cache plugin if active
    • Temporarily switch your theme to Storefront
    • Continue Disabling all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    To learn more please check How to do a conflict test here.

    If this does not resolve the issue, please provide the following:

    * Share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Let us know how that goes.

    • This reply was modified 3 years, 1 month ago by Igor H.
    Thread Starter aminecsc25

    (@aminecsc25)

    Hello,

    I have done your recommendations to the letter, you have the video:

    https://recordit.co/tQ6jtAh1uO

    The problem is still the same.

    I have the system report, I hope it will help you

    `
    ### WordPress Environment ###

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    Site address (URL): https://etoile-musulmane.fr
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    ### Post Type Counts ###

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    product: 33
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    wpcf7_contact_form: 13
    xlwcty_thankyou: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (13) ###

    Classic Editor: par Contributeurs et contributrices WordPress – 1.6.2
    Contact Form 7: par Takayuki Miyoshi – 5.5.4
    Elementor: par Elementor.com – 3.5.5
    Elementor Header & Footer Builder: par Brainstorm Force
    Nikhil Chavan – 1.6.9

    Imagify: par WP?Media – 1.10
    Loco Translate: par Tim Whitlock – 2.5.8
    Nasa Core: par NasaTheme – 4.6.7
    Factures WooCommerce PDF, bons de livraison, bons de livraison et étiquettes d’expédition: par WebToffee – 2.8.9
    Transients Manager: par WPBeginner – 2.0.2
    NextMove Lite – Thank You Page for WooCommerce: par XLPlugins – 2.15.0
    Aliexpress Dropshipping and Fulfillment for WooCommerce: par VillaTheme(villatheme.com) – 1.0.4.1
    WooCommerce: par Automattic – 6.1.1
    Extension WPvivid Backup: par équipe WPvivid – 0.9.64

    ### Inactive Plugins (14) ###

    Nasa Core: par NasaTheme – 4.6.6
    Nasa Core: par NasaTheme – 4.6.8
    Photo Reviews for WooCommerce: par VillaTheme – 1.1.6
    Really Simple SSL: par Really Simple Plugins – 5.2.3
    Redirection: par John Godley – 5.2.2
    Shortcodes Ultimate: par Vladimir Anokhin – 5.12.0
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    WooCommerce Stripe Gateway: par WooCommerce – 6.1.0
    WPBakery Page Builder: par Michael M – WPBakery.com – 6.7.0
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    YITH WooCommerce Compare: par YITH – 2.10.0
    Yoast Duplicate Post: par Enrico Battocchi & Team Yoast – 4.4
    Yoast SEO: par Team Yoast – 18.0

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    yith_bundle (yith_bundle)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Base de la boutique: #3696 – /nos-produits/
    Panier: #262 – /mon-panier-achat/
    Commander: #16 – /verification/
    Mon compte: #12 – /mon-compte/
    Conditions générales: #3904 – /cgv/

    ### Theme ###

    Name: Elessi Theme Child
    Version: 1.0
    Author URL: https://nasatheme.com
    Child Theme: ?
    Parent Theme Name: Elessi Theme
    Parent Theme Version: 4.6.7
    Parent Theme Author URL: https://nasatheme.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: elessi-theme/woocommerce/archive-product.php
    elessi-theme/woocommerce/cart/cart.php
    elessi-theme/woocommerce/cart/cart-shipping.php
    elessi-theme/woocommerce/cart/cross-sells.php
    elessi-theme/woocommerce/cart/mini-cart.php
    elessi-theme/woocommerce/checkout/form-checkout.php
    elessi-theme/woocommerce/checkout/form-coupon.php
    elessi-theme/woocommerce/checkout/review-order.php
    elessi-theme/woocommerce/checkout/thankyou.php
    elessi-theme/woocommerce/content-product.php
    elessi-theme/woocommerce/content-single-product.php
    elessi-theme/woocommerce/content-widget-price-filter.php
    elessi-theme/woocommerce/content-widget-product.php
    elessi-theme-child/woocommerce/emails/admin-new-order.php
    elessi-theme/woocommerce/global/breadcrumb.php
    elessi-theme/woocommerce/global/form-login.php
    elessi-theme/woocommerce/global/quantity-input.php
    elessi-theme/woocommerce/loop/add-to-cart.php
    elessi-theme/woocommerce/loop/loop-end.php
    elessi-theme/woocommerce/loop/loop-start.php
    elessi-theme/woocommerce/loop/pagination.php
    elessi-theme/woocommerce/loop/result-count.php
    elessi-theme/woocommerce/myaccount/form-login.php
    elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    elessi-theme/woocommerce/single-product/meta.php
    elessi-theme/woocommerce/single-product/product-image.php
    elessi-theme/woocommerce/single-product/product-thumbnails.php
    elessi-theme/woocommerce/single-product/related.php
    elessi-theme/woocommerce/single-product/tabs/additional-information.php
    elessi-theme/woocommerce/single-product/tabs/tabs.php
    elessi-theme/woocommerce/single-product/up-sells.php
    elessi-theme/woocommerce/single-product.php
    elessi-theme/woocommerce/single-product-reviews.php

    ### Action Scheduler ###

    Terminé: 286
    Oldest: 2022-01-07 21:01:25 +0100
    Newest: 2022-02-04 18:59:34 +0100

    échoué: 1
    Oldest: 2021-09-19 17:01:54 +0200
    Newest: 2021-09-19 17:01:54 +0200

    ### Status report information ###

    Generated at: 2022-02-04 19:10:44 +01:00
    `

    Mirko P.

    (@rainfallnixfig)

    Hi @aminecsc25,

    Apologies for the delayed response.

    It’s a bit strange that the product details are not passed to the Order Received page (Thank You Page) and consequently not in the Orders admin in the backend.

    Can you clear the cache from your WP Rocket plugin and also purge any server-side caching? Your host can assist in doing this.

    If that doesn’t help, you may need to reinstall WooCommerce. Save a full backup first and then reinstall a fresh copy of WooCommerce. You can download the plugin from this URL.

    Cheers.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, the above information was helpful. If you have further questions, please feel free to open a new topic.

    Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Items didn’t appear in the order’ is closed to new replies.