“Item name could not be found!” error

Hi, is this happening when they land in your page with the item? Or is this happening after they purchase the item?

Do you have a cache plugin installed in your site? If you do, have you excluded the shopping cart pages from getting cached?

Regards

Hello Thanks a lot for your speedy reply, it is much appreciated!

It is happening after the purchase, so basically they input their credit card details, it is process by braintree and somehow it returns this error message to the customer. The payment though is validated by braintree, so the cash comes in.

I dont have a shopping cart, it is just one item that is for sale, and you have a button to buy it directly (there is no stock either). Would that help?

Thanks for your caching recommandation, i will certainly check this following your message. It is a good shout!

Hi, can you also share the shortcode you are using to sell this item?

Thank you

Hello, of course and thanks a lot for the your expect eyes….

[wp_braintree_button item_name=”Stage d’écriture” item_amount=”95″ button_text=”PAYER” show_form=”1″]

Thank you!

Hi, I notice that your item_name parameter has special characters. Can you carry out at test for me. Create a test page and add the following shortcode. I am just trying to test if the special characters in the item_name parameter might be causing an issue. Also notice the amount I added 95.00.

[wp_braintree_button item_name="Stage One" item_amount="95.00" button_text="PAYER" show_form="1"]

Let me know if the above shortcode works for you.

Thank you

@mbrsolution, thanks for the advise, i have removed “é” and “‘” from the item description and also added .00 to the price value. Cache has been disable too… Unfortunately i cant recreate the issue myself has it seems to work fine for me so i ll have to wait and see.

The strange things is that the error happended twice and it was for client using Mastercards….

No problem, just keep a vigilant eye open. Next time it happens just let us know.

Kind regards

We’ve made some changes to the code to ensure special characters in item name won’t be causing issues anymore (hopefully).

A new version containing the changes should be released shortly.