“Item cannot be shipped to your country” message in cart

Hey @mrm4!

Thanks for posting about this!

Could you please check your Shipping Zone from Ecommerce WD > Shipping page, and see if there are any options selected? If so, that particular shipping will only allow shipping to the selected location.

Make sure to also set a Shipping Class besides Shipping Zone, and select the Shipping Class for your products when editing them.

Let us know if this helps.
Thanks! Have a great day!

For Shipping Zone, I have the U.S. as the only country to ship to. I do not anticipate selling anything outside of the country. That is why it’s strange it gives that warning when someone in the U.S. adds an item to their cart.

Under Shipping Class, I have a generic one made up, but I’m not really sure how that works. I feel this may be the problem area, but don’t know enough about it to know for sure.

Hi @mrm4!

If you did define a zone and selected a class, then this problem should not be happening. Could you please contact our team through this form and send the URL of this forum thread?

We will check the problem ASAP and post the solution here.
Thanks! Have a great day!

Hi Michael!

The problem on your website was occurring because of the following configuration issues.

– Firstly, you have set the Shipping Class price to N/A in your Shipping Zone, but the value should be 0 or a price.
– Also, as Shipping Zone had a price, Shipping Class should not have it set, which is what our developers have done on your site.

Could you please have a look? Let me know in case you have questions.
Thanks! Have a great day!