• I’ve been using this plugin for about 1y it was a good one with all the functions that we need for our business. Now it’s the worst ! We found about 27K pages created by the plugin, all named “Tour Guide Lotus “Tour Lotus Grid View” and obviously it slow down our website and we have too many 500 error specially in the backend !

    • This topic was modified 4 months, 3 weeks ago by aziz.abdelli.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Aziz Abdelli,

    Thank you for taking the time to share your experience with our plugin. We genuinely appreciate your feedback and apologize for the inconvenience you’ve encountered.

    We’re deeply sorry to hear about the issues you’ve faced with the creation of 27K pages and the resulting performance problems on your website. This is not the experience we want for our users.

    To resolve this issue promptly, could you please provide us with more details or contact our support team ? We are committed to investigating this matter thoroughly and finding a solution that works for you.

    In the meantime, here are a few steps you can try:

    1. Check Plugin Settings: Ensure that the plugin settings are correctly configured to prevent unnecessary page creation.
    2. Cleanup: Use a database cleanup plugin to remove the unwanted pages safely.
    3. Update: Ensure you are using the latest version of our plugin, as updates often include fixes for known issues.

    Again, we apologize for any disruption this has caused your business. We value your support and are dedicated to resolving this issue quickly. Please reach out to us so we can assist you further.

    Thank you for your understanding and patience.

    Thread Starter aziz.abdelli

    (@azizabdelli)

    Hello,

    That’s what i’ve done. erasing all the pages in the data base and it was a long task. I don’t know what happen but since that no problem ! I think it was one of the updates of the plugin.

    Best regards

    Shahnur Alam

    (@shahnuralam)

    We sincerely apologize for the inconvenience you experienced, and we’re glad to hear that you were able to resolve the issue. Rest assured, we will closely monitor this problem to ensure it does not recur in future updates.
    I appreciate your patience and continued trust in our plugin. We kindly ask you to reconsider your review, as it greatly motivates our team and helps us stay positive.
    If you need further assistance, please don’t hesitate to reach out.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this review.