It takes back to the top of the screen

  • Resolved motochika

    (@motochika)


    2 years, 4 months ago

    Hi,
    If i click on the image, it pops up, but when i close it, it scrolls to the top, even if i am in the middle of the page. I think it’s since the update of the last few days, but I’m not sure if it has anything to do with it?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi, can you share a link to your site where I can see it live?

    Thread Starter motochika

    (@motochika)

    Hi,
    I don’t want to reveal the URL here, but can’t we communicate by email?

    Yes you can send it via https://status301.net/contact/ and you’ll reach me directly. Or you can modify your initial post and use the “Link” field, it will only be visible to logged-in forum users.

    Thread Starter motochika

    (@motochika)

    Thank you very much.
    I have sent it to you.

    Hi, thanks got it ??

    It looks like either an incompatibility with your theme smooth scroll script or with the jQuery version (1.11) included on your site (by your theme?)…

    Please try the Legacy version option. It’s the first option in the FancyBox section on Settings > Media. Let me know ??

    Thread Starter motochika

    (@motochika)

    Hi,Thank you!!!
    Changing the version from “Classic Reloaded” to “Legacy” solved the problem.
    Is there anything I should be concerned about due to this change?
    Such as a change in behavior.

    No the legacy version is closest to what it has been in earlier versions of the plugin. The newer classic reloaded has added swipe support and some other changes, which apparently makes it incompatible with your site. You could try the fancyBox2 version if you like but if that has the same problem, you’re best of with the legacy version. It will remain an option in the plugin an will probably not change (much) anymore.

    Thread Starter motochika

    (@motochika)

    Hi,Understood.
    We will use this option setting as is.
    Thank you so much.

Viewing 8 replies - 1 through 8 (of 8 total)
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