It stops… Doesn't work for me.

  • I’ve been using EWWW Image Optimizer in order to reduce bandwidth consume, and it works fine, but I wanted to try all free alternatives before purchase an API key (necessary for lossy compression), so I downloaded this plugin.

    It started working, but then it stops by hours in the same image. I’ve tested in three websites, results:

    57 out of 90 images left to process (losless compression).
    186 out of 190 images left to process (lossy compression).
    692 out of 695 images left to process (losless compression).

    More than 3 hours each try, and after cancel and reprocess it simply doesn’t work anymore…

    My plugin list:
    Seo by Yoast.
    Wordfence.
    WP Super Cache (2 of 3 tested websites).
    BJ Lazy Load.
    Imsanity.
    Simple Basic Contact Form.
    WP No Category Base.
    Quick Adsense (1 of 3).

    Any idea of what’s happening?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi, thank you for writing!

    ShortPixel is currently in Beta, we’re still improving our service, so your feedback is valuable. We’re now looking into re-creating the issue you described.

    We are aware of the issues regarding the Bulk Optimisation feature. Could you check to see if the plugin you have installed is older than version 1.5.2? If so, please update to the newest version, and retry optimising the images. The process will take some time, so please do not close the WordPress admin while processing.

    The Bulk Optimisation is the main thing we are focusing on now, so hopefully, the next version will fix the problems you are facing. We’ll let you know when we have the next update, and take it from there, if you agree.

    Thank you for your understanding!

    Thread Starter mruniversal

    (@mruniversal)

    It was 1.5.2, but I’m updating now to 1.5.3.

    I’m testing it now, when the plugin starts to work properly, I’ll update to a 5 stars review, for sure.

    I’ll be updating my review!

    Thread Starter mruniversal

    (@mruniversal)

    1.5.3. Now it changes between “94 out of 95 images left to process” and “95 out of 95 images left to process” in the previous first tested website.

    Plugin Author ShortPixel

    (@shortpixel)

    Hi,

    This is troubling, and we’d like to further investigate your problem. Do you think you could contact us by email and send us your personal API key. We will further run some tests to unstuck the bulk optimisation on your website.

    Again, sorry for the inconvenience.

    Plugin Author ShortPixel

    (@shortpixel)

    Hi, this is embarrassing. Our e-mail for support is not [email protected], it must have been a Freudian slip.

    Please write us at [email protected] and let’s try fixing this! Thank you for understanding.

    File was not downloaded due to access restrictions.

    I also use the following plugins.

    bullet proof
    word scan

    Plugin Author ShortPixel

    (@shortpixel)

    Hi, we need to check our logs in order to identify and take out the possibilities that prevented the files from being downloaded. It may have to do with your hosting settings.

    Please send a message with your website’s URL via https://shortpixel.com/contact and let’s see what happened.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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