It seems postcode/ zip is needed

I alerted the customer, and Hey Presto! – her order worked just fine when filled in the postcode/ zip code info.

?? hey @docmartinhk

Thanks for reaching out about this. Let’s troubleshoot it together!

From what I gather, both WooPayments and Hey Presto! functionality is required at the store’s Checkout. Correct?

Could you please provide us with a screenshot so that we can see what you are describing?

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Additionally, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

We await your response to better assist you.

By Hey Presto, I meant just do this, and problem solved, just like that.

No, what’s needed is something in the postcode / zip code box.

I have a screenshot on my computer, can’t see how to upload it.

• This reply was modified 8 months, 2 weeks ago by docmartinhk.

Hi @docmartinhk,

Bahaha, are you an AI bot?!

My colleague is indeed a living, breathing human, not an AI bot. He breathes in oxygen and needs food to survive, just like the rest of us. ???? (Just kidding, don’t take it seriously)

No, what’s needed is something in the postcode / zip code box.

Did you encounter the “Invalid or missing payment details. Please ensure the provided payment method is correctly entered.” error when you tried to place an order without including a postcode?

I ran a test on my site and experienced the same issue. The same error popped up when I tried to place an order without a postcode. However, when I entered a random value like 0000 in the postcode field, the order went through without a hitch.

This is puzzling because the postcode field is optional, so this error isn’t something we’d expect to see.

Looks like you’ve found a bug! We rely on our users (that’s you) to help us spot bugs, so we appreciate it if you could take the time and create a bug report about it here. So our developer can check it and provide further insights.

Feel free to write back to us if we can help you with anything else, and have a great day!

Thanks Shameen; and apologies to Pepe, I’ve edited above [so many fake accounts trying friend requests on Facebook, I wonder at times!]

Yes, seems like a bug; for the time being, I’ve added a note to my checkout page about postcode / zip not being optional. In many places, it’s just normal to add this code, so the bug might pass unnoticed.

I’ll add a bug report, tomorrow probably; late now in HK.

Thanks! Hope you too have a great day.

Hi @docmartinhk,

Your temporary solution of adding a note to your checkout page is a great idea!

We understand that it’s normal to include the postal code in many places, so this issue might go unnoticed. Your feedback is invaluable, and we look forward to your bug report.

Don’t hesitate to ask if you encounter any other issues or have any questions. We’re here to help!

Have a wonderful day in Hong Kong.

Hi @docmartinhk,

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Thanks!