It says “there’s a fatal error on my site” after upgrade to Jetpack 8.1

Hi –

I’ll be glad to take a closer look. What is the site URL?

If you’d rather share that URL privately then use this link to reach us:
https://jetpack.com/contact-support/?rel=support

Hi @lizkarkoski,

Sorry I forgot to provide the URL: https://thetowerinfo.com

And below is the full details about the error from that automated Email.

Error Details
==============
An error of type E_ERROR was caused in line 270 of the file /home/cpanel-username/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php. Error message: Uncaught Error: Class ‘Automattic\Jetpack\Roles’ not found in /home/cpanel-username/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php:270
Stack trace:
#0 /home/cpanel-username/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php(239): Automattic\Jetpack\Sync\Listener->get_actor(‘jetpack_plugins…’, Array)
#1 /home/cpanel-username/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/Listener.php(114): Automattic\Jetpack\Sync\Listener->enqueue_action(‘jetpack_plugins…’, Array, Object(Automattic\Jetpack\Sync\Queue))
#2 /home/cpanel-username/public_html/wp-includes/class-wp-hook.php(288): Automattic\Jetpack\Sync\Listener->action_handler(Array, Array)
#3 /home/cpanel-username/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)
#4 /home/cpanel-username/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home/cpanel-username/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/modules/Plugins.php(168):

==============

Please help me check the problem, thanks!

Hi there,

Do you see anything broken on your site itself, either the front end or the dashboard? If not, you don’t need to be concerned about this error.

In some cases, upgrading to Jetpack 8.0 (which applies in this case as you updated from 7.9) will cause an error like this.

This occurs because we moved some files around in this Jetpack release (which also carries over to subsequent releases, like 8.1.1 which you now installed), and so some of them are not in their usual locations. Your site should still have upgraded to Jetpack 8.1.1, which you’ve confirmed above.

As for the front end of the site, that should also work fine, though you may want to clear any caches you have just to be sure.

If you do spot anything broken, please let us know and we can take a look.

Hi @kokkieh ,

No, I don’t see anything broken either on the front end or dashboard.

So I see, I don’t need to worry about that notification, it’s not really an error.

Thanks for your help!

Well, it was an error, in the sense that WordPress was correct in notifying you that those files have been moved. But nothing is broken, so it’s not a serious error ??

Glad I could help.