It says “Could Not Find Order”

  • Resolved abelwilson

    (@abelwilson)


    2 years ago

    Hi,
    When I search for an order on the tracking page and click track, it shows “Could Not Find Order”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jessie

    (@ppjessie)

    Hi abelwilson,

    This is ParcelPanel support jessie.
    When you track on the tracking page, it shows “Could Not Find Order”, you can check the reasons according to the following conditions:
    1. Please check if there is any confusion between Order Number and Tracking Number.
    2. Please check if the Order Number & Email, or the Tracking Number is correct.
    3. Please check if this order has been synced to ParcelPanel, this is the most common reason about this issue.
    4. Please check if you have added a tracking number to this order.

    Here is a help document on this issue that I hope will be helpful: https://docs.parcelpanel.com/woocommerce/tracking-status/could-not-find-order/
    Should you need any help from us, just let us know.?

    Best regards,
    Jessie




    Thread Starter abelwilson

    (@abelwilson)

    It works, thanks!

    Plugin Support Jessie

    (@ppjessie)

    Hi abelwilson,
    Very happy to be of assistance to you!
    Best regards,
    Jessie

Viewing 3 replies - 1 through 3 (of 3 total)
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