It is no longer possible to edit an email with certain templates

  • Resolved gilles24

    (@gilles24)


    8 months ago

    HI,

    Since the update of Fluent CRM to version 2.9.01, it is no longer possible to edit an existing email, in “simple box”, “plain center” or “raw left” templates… Whether after duplication of a previous email for a campaign (see here), or to modify an automation (see here), the edit box does not appear…

    To be able to edit an existing email, I have to go through the “classic editor” template, then I click on “uni center” (what I want) and I save… so the May is centered

    I have the Classic Editor plugin (maybe an incompatibility? But it doesn’t change anything if I deactivate this plugin).

    Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @gilles24,

    Thanks for reaching out and reporting this issue.

    I understand that you’re experiencing difficulties editing emails using certain templates in FluentCRM after updating to version 2.9.01.

    This issue might be related to caching errors. Here are some steps you can take to troubleshoot and resolve the issue:

    1. Clear the cache: Clear the cache of your caching plugin or service, including browser cache if you’re using a browser caching plugin.
    2. Disable caching: Temporarily disable the caching plugin or service to see if that resolves the error.
    3. Check for conflicts: After clearing the Cache, Deactivate other plugins and switch to a default theme to determine if any plugin or theme is causing the conflict.

    Please let me know the update once you try the above suggestions.
    Thank you.

    Thread Starter gilles24

    (@gilles24)

    Hi,

    Thank you for your reply.

    That said, I cleared all caches… it doesn’t change anything.

    I then created a staging site, then set the default theme (Twenty Twenty-Four) and deactivated all the plugins, and it still doesn’t work… Did you just test the reported models? Because obviously, the problem comes from your plugin alone…

    I should point out that I have the pro version (for which there was no update offered when the free version was updated…).

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @gilles24,

    I’m sorry that you’re experiencing the issue even after clearing the caches.

    We recommend creating a ticket on our WPManageNinja Support Portal. This will allow us to assist you with your site, and troubleshoot it more effectively.

    Once we receive your ticket, one of our support specialists will review it and get back to you as soon as possible.

    Thank you for your patience and cooperation.

    Hello support, I have a very similar problem, but since I don’t have any caching plugins on my site, I don’t know what to do anymore.

    My problem is that I can’t edit the design of my templates. When I click on Email Templates, it appears like this: https://prnt.sc/YMqea9z0dnAO , that is, I can’t click on anything, because the background overlaps everything.

    I’ve already removed all the plugins and left only FluentCRM, I’ve redone the .htacess, I’ve increased the memory, I’ve already gone back to 3 previous versions and nothing has worked.

    I have same issue

    Thread Starter gilles24

    (@gilles24)

    Hi levskipg,

    The issues were resolved by clearing the browser caches on my computer..

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘It is no longer possible to edit an email with certain templates’ is closed to new replies.