it doesn't work properly

Hi Ryssia,

I’m very sorry to hear that the plugin didn’t work out of the box for you. Unfortunately bugs happen from time to time and it is always possible to encounter conflicts with other plugins.

I have been checking the support forum and didn’t see any thread by you about this matter. The first thing to do is ask for help, otherwise we won’t be able to assist.

Regarding your first problem, have you tried deactivating your other plugins to see if it solved the issue?

Regarding the second problem, did you have a look at the documentation on this topic? https://getawesomesupport.com/documentation/awesome-support/email-notifications/

Cheers,
Julien

I think the 1. issue is related to thee post_status. New tickets from the front-end get a status queued, but this status is not queried in the back-end.

An easy fix is to add this filter on the ticket page:
add_filter('pre_get_posts', function($q) { unset($q->query_vars['post_status']); });

This is a very “dirty” fix though, does not consider ticket status anymore.
It seems that the plugin is somehow “messing” with post status. It uses the post_status value and another meta value _wpas_status to specify ticket status. This needs a cleanup I think