hello @sumanaac
Sorry to hear that Site Reviews has not been working for you!
Every single problem that has been reported in the support forum (or directly to the support email address) has been solved…99% of the time within a few hours or less.
Since you didn’t submit a request in the support forum, I will attempt to address it here instead.
Site Reviews has almost 6000 active users (at the time of this reply)! If the plugin is not working correctly, then the chances are extremely good that you are experiencing a conflict with another plugin (or possibly with your active theme). There are thousands upon thousands of available plugins and themes and it’s impossible to ensure compatibility with every single one. However, when an issue is found it is addressed immediately.
You described two issues in your 1-star review:
1. The reviews do not submit.
This problem is almost certainly due to a conflict with another plugin. Common causes for this are recaptcha script conflicts, caching plugins, optimization plugins, and SSL not being implemented properly so that reviews are being submitted from a “HTTP” page to a “HTTPS” page.
2. You cannot select more than one star on a mobile device
This problem sounds like a CSS issue. While Site Reviews tries its best to isolate CSS styles using CSS class prefixes and such, sometimes a theme will override the CSS with their own overly aggressive CSS styles.
I would be delighted to help you get Site Reviews running perfectly on your website. I can guarantee that both of the problems you reported are easily fixed.
Please either post a support request on the forum, or send an email for immediate assistance to:
site-reviews[at]geminilabs[dot]io
Thanks.
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This reply was modified 6 years, 8 months ago by
Gemini Labs.
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This reply was modified 6 years, 8 months ago by
Gemini Labs.
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This reply was modified 6 years, 8 months ago by
Gemini Labs.
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This reply was modified 6 years, 8 months ago by
Gemini Labs.