It doesn’t sync variable product.

Hey Bruno ( @djbrunolima ),

Thanks so much for reaching out to us. Happy to help you further investigate this.

As a first step, would it be possible to let me know which version of our plugin you’re currently using? Also, do you have any simple products that have synced as expected or are you only using variable products in your store?

Looking forward to your response.

Best regards,
Pit

Hey Bruno ( @djbrunolima ),

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Pit

Hi Pit!
Sorry for delay! I saw your message now!
I use the last version of plugin version: 2.1.4 and the last version of WooCommerce and WordPress.
Yes, the simple products sync normally.

BR,

Bruno

Hey Bruno ( @djbrunolima ),

Thanks for your response! Happy to further investigate this with you! ??

As a next step, would it be possible to confirm if all variations are included in the sync process? You can do that by navigating in one of the affected products and click on the Variations tab and for each variation make sure that the dropdown is set to “Sync and show in catalog”. Here’s a screenshot for reference.

You can also make sure that this option is enabled for all variations by using the “Included in Facebook Sync” bulk action in Products > All Products. As this should go through every variation and also set it to be included in sync too. Then, would it be possible to navigate at WooCommerce > Facebook > Connection, enable the debug mode, and then click to edit an affected product and click to “Update” it (even without making any changes) in order to trigger the manual sync?

This will generate a debug log which you can share here if you’d like by using a service like Pastebin. You can find the debug log under the WooCommerce > Status > Logs.

Looking forward to your response.

Best regards,
Pit