Issuing Free Orders

Hi there alk28,

When I tested this, on my checkout page (I am able to check out all the way), I get a link to download.

Can you let me know the following:
WordPress version
WooCommerce version

And a link to your site, so I can test?

It sounds like there may be some CSS getting in the way, so trying this with a theme like Twenty Twelve could help (I tested on Twenty Twelve).

Cheers!

Thanks for your reply, I would really appreciate this!

Wordpress Version 4.7.1
WooCommerce Version 4.7.1

https://www.sleepingpolarbear.ca

• This reply was modified 8 years, 1 month ago by alk28.

sorry there was a typo in my initial reply (which I just fixed).

the website is https://www.sleepingpolarbear.ca

Hi again!

Ok, it looks like you’re on WooCommerce 2.6.13 (which is the latest version) so that is good!

Would you be willing to set up a dummy download product (maybe a blank PDF) set to free, so I can explore a bit more?

If you would prefer, you can also send us a ticket:
https://www.WooCommerce.com ( Go to Support > Helpdesk > Create a ticket > Free Plugins ) – that way we could get testing credentials from you to poke in your site itself.

Cheers!

I set up a free product (it’s a PNG).

I will send a ticket as well.

Thanks!

I can’t send a ticket; when trying to sign up for an account on woocommerce.com I am forced to install woocommerce which I already have. I have created an account anyway but it’s not tied to my website and as a result I can’t really do anything, and it says I only get limited support. When I select free extension for the support ticket, paypal (or paypal express) are not listed as extensions I can ask for help with.

Any suggestions?

Hi there,

Sorry about the ticketing issue – I’m not sure what’s happening there. But I think we can probably troubleshoot your issue here at any rate.

Can you link me to your free test product?

Cheers!

https://sleepingpolarbear.ca/product/free-test-product/

I see that there is some CSS on your /cart/ page that reads:

.woocommerce a.checkout-button,
                .woocommerce input.checkout-button,
                .cart input.checkout-button,
                .cart a.checkout-button,
                .widget_shopping_cart a.checkout {
                    display: none !important;
                }

It looks like the proceed-to-checkout action is being suppressed by the PayPal button. But the PayPal button won’t trigger with a zero price item.

Can you check to see if this is something your theme is doing by design? You can check with the theme author.

Could you also try enabling a different form of payment temporarily to see if that triggers the payment box?

Finally, if you’re able, try setting up a staging site, then switch your theme to Twenty Twelve, and try again.

Cheers!

Thanks for your help. I figured out how to manually issue free orders, which is more ideal for me anyway. I will try contacting the theme author about this, though. Thanks again!

Hi there,

I’m glad you got to a solution that works for you!

Cheers!