issues with your quadmenu website

  • Resolved jimbob12345

    (@jimbob12345)


    3 weeks, 2 days ago

    Hi,

    There are issues with your website, I am unable to login via your quadmenu and also I am getting this notice on my backend

    Your QuadMenu PRO license has expired.
    Hello, your license has expired. You can still access premium features for 7 more days. Renew now to avoid losing them.

    —-

    But when I click the renew link it says the product is out of stock!!?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @jimbob12345 Hi mate,

    The message you’re seeing is related to an update in our product model. As of May 31, 2023, we have transitioned from a one-time purchase model to a subscription-based model. To renew and maintain access to updates and support, you’ll need to purchase a new subscription, as one-time purchases are no longer available.

    This change ensures we can continue providing regular updates, dedicated support, and compatibility with the latest technology trends and WordPress updates.

    Best regards, Quadlayers Support Team.

    Thread Starter jimbob12345

    (@jimbob12345)

    Hi, Thanks for your reply.

    I am wondering is that even legal, surely I purchased the 1 time license with terms stating it was valid for a lifetime.. no?

    Also you didn’t refer to your website not working (the quadmenu and I am currently unable to renew the licensee as stated above), please can you let me know, thankyou!

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @jimbob12345

    Hi mate,

    The original purchase provides lifetime access to the plugin’s updates and premium features. The only component that is tied to a subscription is the premium support, which is renewed annually. You will continue to receive automatic updates and have access to premium features as part of your original purchase.

    Regarding your concern about our website, I can confirm that our site is fully operational, and you can manage your account and renew your license directly at https://quadlayers.com/account/.

    Best regards, Quadlayers Support Team.

Viewing 3 replies - 1 through 3 (of 3 total)
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